OFFICIAL PRIVACY DOCUMENT

Phtogel Privacy Policy – Your Personal Data Protection

Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. Find out exactly how phtogel collects, uses, and protects your personal data.

Last Updated: 1 January 2026 Bahasa Melayu
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SSL Bit Encryption
24/7
Security Monitoring
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Sale of Data to Third Parties
KYC
Integrated Verification

Privacy Commitment: phtogel never sells, rents, or shares your personal data with third parties for marketing purposes without your explicit consent. Your data is used solely to deliver a better service to you.

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Section 01

Introduction & Scope of Privacy Policy

This Privacy Policy explains how phtogel ("us", "Platform", or "company") collects, processes, stores, and protects your personal information when you use our services at phtogel.pro.

We understand that your trust is our most valuable asset. That is why we take a transparent and responsible approach to managing every piece of data you entrust to us. This policy is drafted in accordance with applicable data protection laws and international industry best practices.

This Privacy Policy applies to:

  • All users who access or browse the phtogel.pro website
  • Registered members using the phtogel gaming platform
  • Individuals who contact our customer support team
  • Phtogel mobile app users (where applicable)
Policy Acceptance: By registering an account or using the phtogel platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of our platform.

This document should be read together with Terms and Conditions phtogel forms the entire agreement between you and our platform.

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Section 02

Types of Personal Data We Collect

Phtogel collects your personal data through several channels — directly when you register or interact with the platform, automatically through your use of our services, and in some cases, through trusted third parties.

Data Category Examples of Information Resources
Personal Identity Full name, date of birth, gender, IC/passport number Direct registration
Contact Information Email address, phone number, residential address Direct registration
Financial Data Bank account number, account holder name, transaction history Deposit/withdrawal process
Verification Data (KYC) Copies of identity documents, verification selfies, proof of address Account verification process
Platform Activity Data Gaming history, betting records, transaction logs Platform usage
Technical Data IP address, device type, web browser, operating system Automatic (server logs)
Cookie Data User preferences, login sessions, analytics data Automatic (cookies)
Data Minimisation Principle: phtogel only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is required to operate the platform and deliver our services.
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Section 03

How We Use Your Data

The data we collect is used solely for lawful and clearly stated purposes. phtogel will not use your data for purposes unrelated to the delivery of platform services without your consent.

The primary purposes for which your personal data is used are as follows:

  • Account management: Create, verify, and manage your member account, including the KYC process required by our operating licence
  • Service delivery: Process your deposits, withdrawals, and gaming transactions securely and accurately
  • Platform security: Detect and prevent fraud, money laundering, unauthorised access, and other suspicious activity
  • Customer support: Respond to enquiries, resolve complaints, and provide the technical assistance you need
  • Legal compliance: Fulfil legal and regulatory obligations under the platform's operating licence
  • Service improvement: Analyse usage patterns to improve user experience and platform functionality
  • Marketing communications: Send promotional information, offers, and platform news — only to members who have given their consent
Legal Basis for Processing: Every data processing activity we carry out has a valid legal basis — whether grounded in a contractual agreement with you, a legal obligation we must fulfil, the platform's legitimate interests, or consent you have voluntarily provided.
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Section 04

Information Sharing & Disclosure

Phtogel does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share certain information with the following parties in limited and controlled circumstances:

  • Payment providers: Information required to process your deposits and withdrawals is shared securely with our payment providers (FPX, e-wallets, crypto providers, etc.). They are bound by strict confidentiality agreements.
  • Game providers: Game session data required to run games from third-party providers is shared within an encrypted and secure environment.
  • Technical service providers: Companies that provide infrastructure, hosting, and analytics services to phtogel may process your data on our behalf, subject to strict data processing agreements.
  • Legal authorities: We may be required to disclose certain information to government authorities, regulatory bodies, or law enforcement agencies when legally obligated to do so.
Our Partner Standards: Every third party that receives your data is required to comply with privacy and security standards equal to or stricter than phtogel's own. We only work with entities that have passed our thorough vetting process.

In the event of a corporate restructuring, merger, or acquisition, user data may be transferred as part of the business assets. You will be notified in advance should such a situation arise, and the new privacy policy will apply to your data.

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Section 05

Data Security Measures

Your data security is the absolute top priority at phtogel. We continuously invest in security infrastructure and apply the principle of "privacy-by-design" across every aspect of our platform.

The technical and organisational measures we implement include:

  • End-to-end encryption: All data transmitted between your device and phtogel's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banking institutions.
  • Encryption of data at rest: Sensitive data stored in our database is encrypted using military-grade encryption algorithms
  • Strict access controls: Only phtogel staff with a legitimate business need are permitted to access personal data, and all access is logged and audited.
  • Two-factor authentication (2FA): Our internal systems require multi-factor authentication for all access to sensitive data.
  • Regular penetration testing: Our platform undergoes regular independent security testing to identify and address any vulnerabilities.
  • Real-time monitoring: Our threat detection system operates 24/7 to identify and respond to any suspicious activity.
Data Breach Response: In the event of a data breach affecting your personal information, phtogel is committed to notifying you within the timeframe required by applicable law and taking immediate remedial action.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. You also play an important role by keeping your password confidential and enabling 2FA on your account.

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Section 06

Cookie & Tracking Technology Policy

Phtogel uses cookies and similar tracking technologies to enhance your user experience, ensure platform security, and understand how users interact with our services. This helps us deliver a better and more relevant platform to you.

Types of cookies used by phtogel:

  • Essential Cookies: Required for core platform functions such as login, security sessions, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collect information on how users interact with the platform — such as the most frequently visited pages and error messages received. All information is collected anonymously.
  • Functional cookies: Remember your preferences such as username, preferred language, and display settings to provide a more personalised experience.
  • Analytics cookies: Helps us understand platform traffic and usage patterns using recognised analytics tools. Data collected is aggregated and not linked to your personal identity.
Cookie Controls: You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the phtogel platform. For guidance on managing cookies in popular browsers, please refer to your browser's official documentation.
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Section 07

Your Rights Regarding Personal Data

Phtogel respects your rights as a data subject. You have certain rights regarding the personal data we hold about you, and we are committed to making it easy for you to exercise those rights.

01
Right of Access
You have the right to obtain a copy of the personal data we hold about you at any time.
02
Right to Rectification
You may request corrections to inaccurate or incomplete data in our records.
03
Right to Erasure
In certain circumstances, you may request the deletion of your personal data from our systems.
04
Right to Restrict Processing
You may request a restriction on the processing of your data in certain situations permitted by law.
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Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another service.
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Right to Object to Processing
You may object to the processing of your data for specific purposes, including direct marketing.
How to Exercise Your Rights: To exercise any of the above rights, contact the phtogel support team via 24/7 live chat or our support email. We will process your request within the timeframe required by applicable law, typically within 30 working days.
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Section 08

Data Retention & Deletion

Phtogel retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements. Retention periods vary depending on the type of data and legal obligations.

  • Active account data: Retained for the duration your account is active plus any period required by law following account closure
  • Financial records and transactions: Retained for a minimum of 5 years from the transaction date, in line with anti-money laundering and tax law requirements
  • KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in line with compliance requirements
  • Support communication logs: Retained for 2 years for quality control and dispute resolution purposes
  • Analytics and cookie data: Aggregate data is retained as required for platform analytics; session data is deleted when the session ends or according to your browser settings
Deletion After Retention Period: When your data is no longer needed, phtogel will securely delete it or permanently anonymise it so it can no longer be linked to you. This process is carried out in accordance with strict security procedures.
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Section 09

Children's Privacy Protection

Phtogel takes seriously the responsibility of ensuring our platform is not accessed by individuals under the age of 18. We do not knowingly collect personal data from underage children or minors.

The steps we take to protect minors include:

  • Age verification during the registration process, including identity document checks
  • Continuous monitoring to identify accounts that may belong to underage individuals
  • Immediate closure of accounts confirmed to belong to underage users and deletion of their data
  • Support for parents or guardians who wish to report platform use by a child
Immediate Action: If you are aware of or suspect that a child is using the phtogel platform, please contact our support team immediately. We will investigate and take appropriate action, including deleting all data related to that child.
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Section 10

Policy Amendments & How to Contact Us

Phtogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via an in-platform notice or your registered email at least 14 days before taking effect.

We encourage you to review this Privacy Policy page periodically. The "Last Updated" date at the top of the page will always reflect the latest version of this document.

Continued use of the phtogel platform after any Privacy Policy amendment takes effect constitutes acceptance of the updated privacy terms.

Contact Our Privacy Officer: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us via the 24/7 live chat on the phtogel platform or email our privacy team at [email protected]. We are committed to responding to every enquiry promptly and transparently.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe that phtogel has not handled your personal data in accordance with applicable law.

Have questions about this Privacy Policy? Our team is available 24/7 via live chat. You may also refer to FAQ page us or read Terms and Conditions for a comprehensive overview of the phtogel platform's policies.

Why Choose phtogel

The Privacy & Security You Deserve

Six key features that set phtogel apart in our commitment to protecting members' personal data.

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256-bit SSL encryption

Every bit of data moving between your device and phtogel's servers is protected by bank-grade encryption. Your financial and personal information never travels in the open across the internet.

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No Data Sales

Phtogel has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes. Your data belongs entirely to you — we are only its responsible custodian.

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Integrated & Secure KYC

Our identity verification process uses integrated technology that encrypts your documents during transmission and storage. Access to KYC documents is restricted to authorised personnel only.

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Full Control in Your Hands

Through your account settings, you can manage your communication preferences, request access to your data, or apply for data deletion. You always retain control over your personal information at phtogel.

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Regular Security Audits

Phtogel undergoes regular third-party security testing and privacy audits to ensure our data protection systems stay ahead of the latest threats and industry best practices.

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Transparent & Clear With No Hidden Conditions

Our Privacy Policy is written in plain language, not confusing legal jargon. You know exactly what we do with your data — no surprises, no conditions buried in fine print.

256-bit SSL Integrated KYC Data Never Sold 24/7 Monitoring Data Encrypted Legal Compliance
Malaysia's Trusted Platform

Your Data is Safe. Your Gaming Experience is Secure.

Join millions of players who already trust phtogel. Our platform is built with data security as the very first priority — not an afterthought. Register today and enjoy full protection from day one.

Data fully protected
No sale of data to third parties
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Bank-grade encryption
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